Pain point
hard to create good looking templates, hard to create and follow up referrals, hard to manage the customer contact list.
"Connections app make it easy for small business owner to ask referral (and send out coupons) on the go. It's designed for business owners to set up referral campaign with a few clicks, the specific designed templates with pre-filled text make it possible for everybody to send out professional referral on finger click."
In the early stages, I worked with the research team to find out users' needs and insights through talking and shadowing over 10 small business owners across west coast and east cost. We built prototypes to rapidly test our product direction with potential users to make sure that we were building match our users' need.
hard to create good looking templates, hard to create and follow up referrals, hard to manage the customer contact list.
increase SMB business, an easy solution for SMB users to create high quality referrals and campaigns on the go.
Design a tool for SMB owners that is simple to create and follow the referrals and champions. It can be used on the go and create high quality champions with a few clicks.
Referral creation flow
Designing a seem-less referral creation experience was the biggest design challenge. To guide user set up the the referral successfully, the process were divided into 3 steps which are 1. setup, 2. edit, 3, send.
The target users are small business owners, I want the color palette to represent "live, personal, passion, motive". Therefore, bright color is chosen as the primary color and action color.
